{"id":30199,"date":"2020-03-26T15:39:30","date_gmt":"2020-03-26T15:39:30","guid":{"rendered":"https:\/\/www.cypruspws.com\/?p=30199"},"modified":"2023-04-13T12:19:27","modified_gmt":"2023-04-13T12:19:27","slug":"how-to-support-your-customers-online","status":"publish","type":"post","link":"https:\/\/www.cypruspws.com\/how-to-support-your-customers-online\/","title":{"rendered":"How to Support Your Customers Online"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1>Digitally\u00a0Support your Customers<\/h1>\n<p>With the spread of\u00a0 COVID-19 we all try to reduce or avoid contacts in-person as much as we can.<br \/>\nPWS team can help you find ways of how you can serve your customers through your website.<\/p>\n<p>Here are some options of how you can offer an Online Customer Self Service for your customers:<\/p>\n<p><strong>Online Customer Self Service Essentials<br \/>\n<\/strong><big><\/big>There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:<\/p>\n<p><strong>1. Add Live Chat to your website<\/strong><\/p>\n<p>You can have a live chat platform on your website and choose how you would like to respond to customers. The response options can include<\/p>\n<ul>\n<li>live chat with your customer<\/li>\n<li>a feature that your customer click to leave a message<\/li>\n<li>a FAQ-based automatically generated response<\/li>\n<\/ul>\n<p><strong>2.Deploy a communication &amp; collaboration platform (Microsoft Teams)<\/strong><\/p>\n<p>Teams is a chat-based collaboration tool that provides global and remote <b>teams<\/b>\u00a0with the ability to work together and share information via a common space.<\/p>\n<p><strong>3.Update Frequently asked questions (FAQ)<\/strong><\/p>\n<p>You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.<\/p>\n<p><strong>4.Add a C<\/strong><strong>ustomer Request Contact Form<\/strong><\/p>\n<p>You can provide an online form that your customers can fill out if they didn&#8217;t find their questions in the FAQ page.<br \/>\nMake sure that you assign a staff member to respond promptly.<\/p>\n<p><strong>2. Update Contact Information<\/strong><\/p>\n<p>Make sure that you have your email address and telephone number for your business on every page of your website.<\/p>\n<p><a href=\"https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus.jpg\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-17429 size-full\" src=\"https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus.jpg\" data-orig-src=\"https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus.jpg\" alt=\"website help pws cyprus\" width=\"600\" height=\"324\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27324%27%20viewBox%3D%270%200%20600%20324%27%3E%3Crect%20width%3D%27600%27%20height%3D%27324%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus-200x108.jpg 200w, https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus-300x162.jpg 300w, https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus-400x216.jpg 400w, https:\/\/www.cypruspws.com\/wp-content\/uploads\/2018\/10\/website-help-pws-cyprus.jpg 600w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Do you need more information regarding Online customer self service options? <a href=\"https:\/\/www.cypruspws.com\/contact-us\/\">Contact Us<\/a> to find out more!!<\/p>\n<p>If you don\u2019t know where to get started, need help or just don\u2019t have the time to do it, our experts can help you out.<\/p>\n<p style=\"text-align: left;\">Call us today on <strong>7000 8111<\/strong>\u00a0, we would\u00a0 love to help!<\/p>\n<p>Follow us on <a href=\"https:\/\/www.facebook.com\/cypruswebdesign\/?ref=bookmarks\">Facebook<\/a> to stay up to date with our news!<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":30203,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_vp_format_video_url":"","_vp_image_focal_point":[]},"categories":[76,2,3,80],"tags":[170,171,169,172],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - 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