Digitally Support your Customers

With the spread of  COVID-19 we all try to reduce or avoid contacts in-person as much as we can.
PWS team can help you find ways of how you can serve your customers through your website.

Here are some options of how you can offer an Online Customer Self Service for your customers:

Online Customer Self Service Essentials
There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:

1. Add Live Chat to your website

You can have a live chat platform on your website and choose how you would like to respond to customers. The response options can include

  • live chat with your customer
  • a feature that your customer click to leave a message
  • a FAQ-based automatically generated response

2.Deploy a communication & collaboration platform (Microsoft Teams)

Teams is a chat-based collaboration tool that provides global and remote teams with the ability to work together and share information via a common space.

3.Update Frequently asked questions (FAQ)

You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.

4.Add a Customer Request Contact Form

You can provide an online form that your customers can fill out if they didn’t find their questions in the FAQ page.
Make sure that you assign a staff member to respond promptly.

2. Update Contact Information

Make sure that you have your email address and telephone number for your business on every page of your website.

 

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Do you need more information regarding Online customer self service options? Contact Us to find out more!!

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 , we would  love to help!

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